MY UBIS-CLASS

Message from Anh Tho Andres

Anh Tho Andres is a professor in Marketing and Communication at UBIS University based in Geneva, Switzerland.

As a multilingual Translator and Interpreter, and Lecturer in Communication, Anh Tho understands the challenges faced by Professionals in a globalized Corporate World.

Working on her DBA Degree at Paris-Est University (France), Anh Tho Andres is authoring a series of articles on Intercultural communication. She is also working on a series of glossaries in English-French-and Vietnamese on Management subjects. Contact: anhtho.andres@gmail.com for further details.

On this blog, Anh Tho is sharing with students and colleagues her research findings as support material to her ON-GROUND and ONLINE classes.


Communicating at work (week 5)

Principles of Interviewing p. 172


Objectives

  1. Prepare for each stage of an interview: opening, body, and closing.
  2. Demonstrate knowledge of the uses and limitations of each type of inteview questions: open, closed, fact, opinion, primary, secondary, direct, indirect, hypothetical, and leading.
  3. Describe and observe the ethical obligations of interviewers and interviewees.



Planning the Interview p.175

  • Define the Goal
  • Identify and Analyze the Other Party
    • Knowledge Level
    • The Ohter's Concept of Self
    • Your Image
    • Attitude
  • Prepare a List of Topics
    • For ex.To purchase affordable wireless laptops that will be secure, reliable, and compatible with current equipment. List of topics include: Atttitudes of the staff toward specific brands. Funds available. The general price range of the products. Whether vendors have fixed or negotiable prices and quantity discounts.
    • Job seeker's objective to give an image as a bright, ambitious, articulate person who knows about and can serve the company's needs. List of topics include: discuss short term and long term career goals. Answer all questions completely and in an organized way. Share my knowledge of the company's products and financial condition.
  • Choose the Best Interview Structure
    • Highly Structured Interview 
      • Usually takes less time
      • Easier for interview to control
      • Provides quantifiable results
      • Requires less skill by interviewer
      • Low flexibility in exploring responses
    • Non Structured Interview
      • Usually takes more time
      • More difficult for interviewer to control
      • Results more difficult to quantify
      • Requires high degree of interviewer skill
      • High flexibility in exploring responses
  • Consider Possible Questions: Advantages of Open and Closed Questions
    • When to Use Open Questions
      • To relax the interviewee
      • To discover the interviewee's opinions
      • To evaluate the interviewee's communication skills
      • To explore the interviewee's possession of information
      • To discover the interviewee's feelings or values
    • When to Use Closed Questions
      • To maintain control over the conversation
      • When specific information is needed and you are not interested in the interviewee's feelings or opinions
      • When time is short
      • When the interviewer is not highly skilled
      • When a high degree of standardization between interviews is important
    • Factual and Opinion Questions
    • Primary and Secondary Questions
    • Direct and Indirect Questions
    • Hypothetical and Critical Incident Questions
    • Leading Questions
  • Arrange the Setting
    • Time
    • Place
    • Environment
Conducting the Interview p. 184
  • Opening
  • Body
  • Closing
The Ethics of Interviewing p. 191
  • Obligations of the Interviewer 
  • Obligations of the Interviewee
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