Objectives:
1. Explain the role of communication in career success, providing examples to support your claims.
2. Apply the basic elements, the process and key principles of communication to a specific situation, showing how each one affects the outcome of the interaction.
3. Apply the concepts of ethical communication discussed here to once or more ethically challenging situations.
4. Describe how formal and informal communication networks operate in a given situation, and how you can use the most effective channels to accomplish your goals within an organisation.
5. Analyse the advantages and disadvantages or various face-to-face and electronic communication channels and choose the most appropriate and effective one for a given situation.
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Top Ten Qualities / Skills Employers Want
Careers in Communication
Using Communication Networks - Formal - Informal - Personal
Types of Formal Communication in Organisations - Downward - Upward - Horizontal
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Face-to-Face and Electronic Communication Channels
Face-to-Face Communication
Teleconferencing
Telephone and Voice Mail
Written Communication
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Communication Network Inventory
Top Ten Qualities / Skills Employers Want
ReplyDeleteTop Ten Qualities / Skills Employers Want p.6
ReplyDelete1. Communication Skills
2. Honesty/integrity
3. Interpersonal skills (relate well to others)
4. Strong work ethic
5. Teamwork skills (work well with others)
6. Analytical skills
7. Motivation/initiative
8. Flexibility/adaptability
9. Computer skills
10. Detail oriented
Question: list out the qualities by order of importance which (a)you expect from an employee (b) you think your employer would expect from you.
Careers in Communication p.7 cf. www.natcom.org
ReplyDeleteAdvertising / Marketing:
market researcher, copy writer, account executive, sales manager, media planner, media buyer, creative director, media sales representative.
Electronic media/radio-television/broadcasting:
archivist/librarian, community relations director, unit manager, video editor, news director, writer, technical director, advertising sales coordinator, traffic/continuity specialist, media buyer, announcer, disc jockey, newscaster, public relations manager, casting director, producer, business manager, account executive, floor manager, talk show host, director of broadcasting.
Journalism/publishing:
reporter, editor, author, writer, project manager, publisher, news service researcher, technical writer.
Public information/development:
public information officer, press agent, development officer, fund raiser, membership recruiter, media analyst/planner, creative director, public opinion researcher.
Organisational affairs:
human resources specialist or manager, director of organisational communication, industrial and labor relations representative, negotiator, ombudsman, customer service representative, newsletter editor, trainer, human resources manager.
Government/political affairs:
public information officer, speech writer, legislative assistant, campaign staffer/director, research specialist, lobbyist, press secretary.
Question: select 5 profiles which appeal most to you. List out the qualities expected for each profile and justify WHY YOU are the best candidate for the selected profile.
Types of Formal Communication (1)
ReplyDeleteDownward Communication: Superior to subordinate
- Job instructions
- Rationale for job
- Organisational procedure and practices
- Feedback to subordinates
- Indoctrination to organisation culture
Potential Benefits
- Prevention / correction of employee errors
- Great job satisfaction
- Improved morale
Potential Problems
- Insufficient or unclear messages
- Message overload
- Message distorted as it passes thru one or more intermediaries
Types of Formal Communication (2)
ReplyDeleteUpward Communication: Subordinate to superior
- What subordinates are doing
- Unsolved work problems
- Suggestions for improvement
- Subordinates' feelings about job and co-workers
Potential Benefits
- Prevention of new problems and solution of old ones
- Increased acceptance of management decisions
Potential Problems
- Superiors may discourage, disregard, or downplay importance of subordinates' messages
- Supervisors may unfairly blame subordinates for unpleasant news
Types of Formal Communication (3)
ReplyDeleteHorizontal (Lateral) Communication: between co-workers with different areas of responsibility
- Coordinate tasks
- Solve problems
- Share information
- Manage conflicts
- Build rapport
Potential Benefits
- Increased cooperation among employees with different duties
- Greater understanding of organisation's mission
Potential Problems
- Rivalry may occur between employees from different areas
- Specialisation makes understanding difficult
- Information overload discourages contacts
- Physical barriers discourage contact
- Lack of motivation
Face-to-Face and Electronic Communication Channels p.31
ReplyDeleteFace-to-Face Communication
Avantages:
- Richness
- Speed
- Control
- Personal Quality
Drawbacks:
- Schedule meeting
- Expensive & Time consuming
- Can be unproductive if too many participants
Teleconferencing
Alternative to face-to-face meetings
Telephone and Voice Mail
Advantages:
- Instant contact
- Feel the tempature (tone-pause, interruption, pitch, rate)
- Time-saver
Drawbacks:
- Bad timing may cause undesired effect
- Mood of the person may affect his attention to your message
Instant Messaging see tips p.27
- Voice mail allow you to leave a message around the clock.
- Direct message to the receiver, and not thru an intermediary
- Easier to deliver awkward message
Written Communication
- Letters
- Memos
- Bulletins
- Reports
Avantages:
- Permanent
- Easy to understand
- Composition of message in advance
- Less prone to errors
Drawbacks:
- permanent so cannot change after writing
- need to think carefully before sending a message
- may have legal consequences
Electronic Mail (e-mail)
- Most used
- Instantaneous
- Cheap
- Asynchronous
Drawbacks:
- Tendance to overuse
- Spam